Consumer-dominant social marketing: a definition and explication
نویسندگان
چکیده
Purpose The emerging consumer-dominant logic of marketing captures consumers’ active and primary role in a range mainstream processes such as branding, product development sales. However, driving pro-social behaviour change has not yet received close attention. purpose this paper is to introduce explore consumer dominance social marketing. authors propose definition (CDSM) explicate five key elements which underpin the phenomenon. Design/methodology/approach This conceptual study offers an analysis informed by exemplars with significant representations behaviours projects. methodological approach characterised “envisioning conceptualisation”, explained terms MacInnis’ (2011) framework for approaches Findings As phenomenon, CDSM operationalises following elements: power, agency, resources, value responsibility. demonstrate how these are interconnected define their meaning, significance implications context change. also identify new form existing on continuum depending level involvement or marketers; at one end continuum, exclusive entirely consumer-driven does engage businesses organisations, while other end, inclusive encompasses partnership external stakeholders achieve Research limitations/implications existence points towards intricate power balance between consumers, marketers businesses. While identifies explains substantial distinction, it important task future research systematise relationship optimal activism formalised organisations charities Practical provides professionals understanding benefits harnessing empowerment enhance impact interventions. Originality/value makes theoretical contribution introducing, defining explicating substantive area
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ژورنال
عنوان ژورنال: European Journal of Marketing
سال: 2021
ISSN: ['0309-0566', '1758-7123']
DOI: https://doi.org/10.1108/ejm-08-2020-0618